Privacy Policy

Last updated: March 9, 2025

This Privacy Policy describes how Next Level Hydration (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from nextlevelhydration.co.nz (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to users of the Services, including customers, website visitors, and any other individuals whose information we collect under this Privacy Policy.

By using and accessing our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please refrain from using or accessing our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, legal obligations, or operational needs. Any revisions will be posted on our Site, and the "Last updated" date will be adjusted accordingly. Your continued use of our Services following any changes constitutes your acceptance of those changes.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from various sources, depending on how you interact with us. We use this information to communicate with you, improve our Services, fulfill legal obligations, enforce our terms, and protect our rights and those of our users.

Personal Information We Collect

The types of personal information we collect depend on how you engage with our Site and Services. "Personal information" refers to any data that identifies, relates to, or is associated with you. We collect information in the following ways:

Information You Provide Directly

This includes:

  • Contact details such as your name, address, phone number, and email.

  • Order details including billing and shipping addresses, payment confirmation, and order history.

  • Account credentials, including usernames, passwords, and security questions.

  • Customer support inquiries, including messages you send us.

Certain features of our Services may require you to provide personal information. Choosing not to provide this information may limit your ability to use specific functionalities.

Information Collected Automatically

We may automatically collect certain information about your interaction with our Services ("Usage Data") through cookies and similar technologies. This may include:

  • Device and browser information.

  • IP address and network connection details.

  • Website usage data such as pages visited and time spent on the Site.

Information from Third Parties

We may receive information about you from third-party vendors and service providers, including:

  • E-commerce platforms (such as Squarespace) that process orders.

  • Payment processors that handle transactions securely.

  • Analytics and marketing partners that help us understand user interactions and improve our Services.

How We Use Your Personal Information

We use the collected personal information for various purposes, including:

Providing Our Services

  • Processing orders and payments.

  • Managing and maintaining user accounts.

  • Arranging product shipping and returns.

  • Sending order-related notifications and updates.

Marketing and Advertising

  • Sending promotional emails and offers (you may opt out at any time).

  • Displaying targeted advertisements.

Security and Fraud Prevention

  • Detecting, investigating, and preventing fraudulent or malicious activities.

  • Protecting our Services and user accounts.

Customer Support and Service Improvement

  • Responding to inquiries and support requests.

  • Improving our website, products, and services.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse usage, and deliver personalised advertising. Most browsers allow you to manage cookie preferences, but disabling cookies may affect your experience on our Site.

For more details on cookies used by our e-commerce provider, visit Squarespaces’ Cookie Policy.

How we share your personal information

We do not sell your personal information. However, we may disclose it in the following circumstances:

  • Service providers: To third parties that perform functions on our behalf (e.g., payment processors, shipping partners, IT providers).

  • Business partners: For marketing and analytics purposes.

  • Legal compliance: To comply with applicable laws, legal requests, or protect our rights and interests.

  • Business transfers: In the event of a merger, acquisition, or sale of assets.

Children’s Data

Our Services are not intended for individuals under 18, and we do not knowingly collect personal information from children. If we become aware of such collection, we will take appropriate steps to remove the information.

Security and Data Retention

We take reasonable measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security. We retain personal data only as long as necessary for operational, legal, or compliance purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and correction: Request access to or correction of your personal data.

  • Deletion: Request deletion of your personal information, subject to legal requirements.

  • Opt-out: Unsubscribe from marketing communications at any time.

To exercise your rights, please contact us.

International Data Transfers

We may transfer your information outside your country for processing and storage. When doing so, we take appropriate steps to ensure your data remains protected under applicable laws.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us.