Terms of Service

Welcome to Next Level Hydration. By accessing our website (www.nextlevelhydration.co.nz) and purchasing our products, you agree to the following Terms of Service (the "Terms"). If you do not agree to these Terms, please refrain from using our Website.

1. General Information

Next Level Hydration is a New Zealand-based business offering high-dosage electrolyte mixes. All purchases made through our website are governed by New Zealand law.

2. Use of the Website

By using our Website, you agree:

  • To use it for lawful purposes only.

  • To provide accurate and complete information when making a purchase.

  • Not to reproduce, duplicate, or exploit any portion of the site for commercial purposes without our express written permission.

3. Eligibility

To make a purchase, you must:

  • Be at least 18 years old or have the permission of a parent or guardian.

  • Have a valid method of payment.

4. Products and Orders

  • Next Level Hydration offers high-dosage electrolyte mixes in sachets, available in boxes.

  • We reserve the right to refuse or cancel any order at our sole discretion.

  • Product descriptions and availability are subject to change without notice.

  • We reserve the right to discontinue any product at any time.

5. Pricing and Payment

  • All prices are listed in New Zealand Dollars (NZD) and are subject to change without notice.

  • Payments are securely processed through Shopify or other authorized payment providers.

  • You are responsible for ensuring your payment details are accurate and up to date.

6. Shipping Policy

  • We aim to process and dispatch orders within 1-3 business days.

  • Risk of loss and title for products pass to you upon delivery to the carrier.

  • Delivery timelines are estimates and may vary based on location and courier delays.

7. Returns and Refunds

  • Refunds are only available for defective products. If you receive a defective item, please contact us within 7 days of receiving your order.

  • Refer to our Return and Refund Policy for further details.

8. Intellectual Property

  • All content on this Website, including text, images, graphics, and logos, is owned by Next Level Hydration and protected by copyright and intellectual property laws.

  • Unauthorised use of any content is strictly prohibited.

9. Limitation of Liability

  • Next Level Hydration is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or Website.

  • Our products fall under "Formulated Supplementary Sports Foods" and are not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional before use if you have specific medical concerns.

10. Privacy

  • Your use of the Website is also governed by our Privacy Policy, which complies with the New Zealand Privacy Act.

11. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes will be resolved in New Zealand courts.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of our site constitutes acceptance of the updated Terms.

13. Contact Information

For any questions regarding these Terms, please contact us at: Email: nextlevelcontactnz@gmail.com