Shipping & Returns

At Next Level Hydration, we stand by the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we are here to help. Please review our Returns & Refunds Policy below.

Returns

We offer a 30-day return policy from the date your order is delivered. If you wish to return an item, it must meet the following conditions:

  • The item must be unused and in its original condition (unopened and undamaged).

  • The item must be returned in its original packaging.

  • Proof of purchase (such as an order confirmation or receipt) must be provided.

We are unable to accept returns on used sachets due to hygiene and safety reasons. If you have any concerns or questions about a specific item, feel free to reach out to us before initiating a return.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return requirements. We will then notify you about the status of your refund.

  • If your return is approved, we will process a refund to your original payment method.

  • Refunds may take several business days to appear in your account, depending on your bank or payment provider.

  • If the return does not meet our conditions, we will notify you, and the item may be sent back to you at your cost.

Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • Shipping costs are non-refundable. If a refund is issued, the original shipping cost will not be included in the refunded amount.

  • We recommend using a tracked shipping method to ensure your return reaches us safely. We cannot be responsible for lost return shipments.

Consumer Guarantees Act

This Returns & Refunds Policy does not affect your rights under the Consumer Guarantees Act 1993. If our product does not meet the standards outlined in the Act, we will provide an appropriate remedy, such as a replacement or refund.

Contact Us

If you have any questions about returning an item or need further assistance, please contact us. Our team is happy to help!